Shipping Policy

BioLifeLab ships within the United States only. We do not ship internationally at this time.

WHERE WE SHIP

All 50 states, plus DC. We ship to street addresses and to institutional receiving departments. We do not ship to freight forwarders or package-reshipping services.

COST

A flat rate applies per order, shown at checkout before you pay. Orders above the free-shipping threshold ship at no cost — the exact amounts are displayed in your cart, and they are what the store charges at that moment.

PROCESSING TIME

Orders placed on a business day before 2:00 PM ET are prepared the same day. Orders placed after that, or on a weekend or holiday, are prepared the next business day.

Preparation is not transit. The delivery estimate the carrier gives you starts when the package is handed over, not when you place the order.

HANDLING AND STORAGE

Materials are packed to preserve stability in transit. Some items ship with a cold pack; that pack is for transit only and may arrive partially or fully thawed, which by itself does not indicate a problem with the material.

On arrival, transfer the item to the storage condition stated on its certificate of analysis. Leaving a delivered package at an unattended doorstep in extreme heat or cold is the most common cause of a compromised shipment, and it is the part we cannot control.

TRACKING

You receive a tracking number by email as soon as the package leaves us. If the tracking has not moved for more than 5 business days, write to info@biolifelab.net with the order number and we will open a claim with the carrier.

DELIVERY PROBLEMS

Package damaged, lost, or never delivered: see our Return & Refund Policy. Those cases are covered, and we handle the carrier claim ourselves.

INCORRECT ADDRESSES

We ship to the address exactly as entered at checkout. If the address is wrong, tell us before the order ships and we will correct it at no cost. Once a package is in transit to a wrong address, we cannot recall it, and a reshipment is charged as a new order.